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Contact Center Solutions
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VST helps contact centers cost-effectively and efficiently reach more customers. Combining technology, people and processes, our solutions enhance the customer experience while lowering operating costs. We can improve the efficiency of contact flow, transition legacy systems to multiple access channels and integrate emerging technologies. We also provide end-to-end managed services covering the spectrum of contact center functions.

Our solutions give organizations diverse options for contacting their customers for inbound and outbound programs. These include self-service applications, call-routing, call-processing, multi-channel outreach and more. To deliver these services economically, we use the ideal mix of traditional and advanced technologies. This holistic approach enhances the customer experience, improves contact center productivity and streamlines costs..

Benefits

  • Increases customer satisfaction
  • Optimizes productivity and profitability
  • Reduces conflict resolution times
  • Improves accuracy of customer connections
  • Frees staff to work on core business initiatives

Services

  • Project management
  • Configuration management disciplines
  • Business process re-engineering
  • Technology migration/upgrade consulting services
  • Contact center optimization
  • End-to-end managed services
  • VoIP solutions