Refund Policy

Professional Services

Visual Sparks Technologies LLC (VST) warrants that for fifteen (15) days after the performance of Professional Services for customers provided under a statement of work, such Professional Services were performed in a proper and professional manner consistent with industry standards.

Otherwise, such Professional Services are provided by VST “as is”.

Once requested by you, VST will charge your account or credit card the amount agreed upon under the executed contract, or as otherwise agreed upon by the parties.

If a project is delayed at the request of the client, due to the client’s internal processes, VST will not be responsible for any costs incurred by this delay, any fees or damages will stand with the client unless agreed in writing at the time or delay by the client.

For more detailed information, please reference the “Warranties and Disclaimers” of your EULA/SLA.

Hardware, Software, Managed Cloud Hosting, Software Maintenance and Support services

VST does not offer any refund for hardware, software, cloud hosting, maintenance and support services once agreed by the customer, annual fees which are passed an anniversary date of the EULA, VST will charge your account or credit card the amount agreed upon under the executed agreement, or as otherwise agreed upon by the parties.

For more detailed information, please reference the Warranties and Disclaimer of Warranties section of your EULA/SLA.

Training and Services

Customer reservations which are canceled fifteen (15) or more days before the start of the workshop will be refunded, in their entirety.

Customer reservations which are canceled seven to fifteen (7-15) days from the beginning of the consultancy, workshop or training will be refunded, by fifty percent (50%) of the registration fee.

No refund is offered for any cancellations within one (1) week of the start of the workshop.

Changes to Payment and Refund Policy

We reserve the right to change this payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.